TERMS

TERMS & CONDITIONS

FREE LOCAL DELIVERY & COLLECTION

We aim to fulfil all orders received before 7am the same day if stock levels allow. The delivery address must be along that days scheduled route to qualify for free delivery. Please see our DELIVERY page for information of scheduled routes.

Minimum order of £10.00 for all other deliveries, excludes our wonderful senior delivery and shop-n-drop customers, free delivery all day everyday.

Our theory is more deliveries fulfilled on each one route helps towards carbon reduction and road congestion. That has to be worth us covering the cost?

CANCELLATIONS

We buy our produced daily, 6 days a week this allows shorter cancellation periods. However commercial and orders over £25 do require 24 hours notice or will be charged at 50% of the order total. For special orders unfortunately once we have placed the order with our supplier, full payment for the goods would be required.

RETURNS

Due to the perishable nature of our trade, we are unable to accept any returns. That said, we can’t always tell if an item is as nice on the inside as it looks on the outside!

If you are unhappy with any produce we have supplied, please get in touch as quickly as possible. We will happily replace the item where a suitable replacement is available. If this isn’t possible, we’ll happily refund the item cost or simply knock it off the total before making online payments.

COMPLAINTS

Due to the perishable nature of the goods we customers must report any unsatisfactory goods within 24 hours of accepting deliveries. Where possible send us a picture and we will always do our best to find an agreeable solution.

Please bear in mind our produce, especially fruits and berries are very seasonable and expectations should be adjusted accordingly!

CONTACTING US

We find the best way for you to understand what we offer and for us to understand your needs is have a quick chat, in the shop or on the phone.

We’re happy to call you back, it’s good to talk!

Call the shop on 01423 538 445 or fill in your details on the contact form and we’ll get back to you as quickly as we can.

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